Reasons for not returning to a Web site are:
A)having a phone number when encountering problems.
B)not having images or description of products / services.
C)having to check back to view items in the shopping cart.
D)for security purposes,multiple steps are necessary to get to the check out page.

Question

Quizplus · Accepted Answer

Not having images or descriptions of products/services can make it difficult for customers to understand what is being offered and make informed purchase decisions. This can lead to frustration and ultimately discourage customers from returning to the website. The other options (A, C, D) may also contribute to a poor customer experience, but not having clear product information is the most significant factor in driving away customers.

Reasons for Not Returning to a Web Site Are