Question 1

Any feedback, so long as it is well-intentioned, will improve behaviors.

Accepted Answer

Well-intentioned feedback does not automatically lead to improved behaviors; its effectiveness also depends on how the feedback is delivered, the recipient's openness to feedback, and the specific actions taken in response to the feedback.

Question 2

In communication theory, noise is anything that interferes with the communication process.

Accepted Answer

Noise is a well-established concept in communication theory and refers to anything that disrupts, distorts, or interferes with the communication process. It can take many forms, including physical, semantic, psychological, or cultural, and can occur at any point in the communication cycle. Common examples of noise include background sounds, language barriers, distractions, misunderstandings, or biases. By identifying and reducing noise, communicators can enhance their message clarity, accuracy, and effectiveness.

Question 3

Research shows that it is a bad idea for managers to use social networking sites, such as Facebook, to keep communication channels open with employees because these sites are too informal.

Accepted Answer

Research does not universally show that using social networking sites for communication between managers and employees is a bad idea due to informality. In fact, many studies suggest that these platforms can enhance communication, foster a more open and engaging work environment, and help build stronger relationships between employees and management, depending on how they are used.

Question 4

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Accepted Answer

Cross-cultural communication requires an understanding and respect for different cultural perspectives and ways of communicating. Being sensitive to others and being willing to learn from them is essential for successful cross-cultural communication.

Question 5

Channel richness is determined by the efficiency of the communication channel.

Accepted Answer

Channel richness refers to the amount of information that can be transmitted during a communication episode, including the ability to handle multiple cues simultaneously, facilitate rapid feedback, and personalize the message. It's not solely about efficiency but also about the depth and quality of the communication.

Question 6

The majority of a message's impact on the receiver is determined by nonverbal communications.

Accepted Answer

Research suggests that up to 93% of a message's impact on the receiver is determined by nonverbal communications such as facial expressions, tone of voice, and body language. Verbal communications only account for about 7% of the message's impact.

Question 7

The way an office is laid out can actually impact the communication process.

Accepted Answer

The physical layout of an office can have an impact on how easily communication flows between team members. For example, an open office plan may encourage collaboration and communication, while cubicles or closed offices may create barriers to communication.

Question 8

The use of appropriate manners and behaviors in cross-cultural situations is called __________.*

Accepted Answer

Cultural etiquette refers to the use of appropriate manners and behaviors in cross-cultural situations. Ethnocentricity refers to the belief in the superiority of one's own culture, while positive feedback is the provision of constructive feedback to encourage improvement. Cultural globalization refers to the spread and integration of cultures across the globe.

Question 9

Generally, American managers rate fairly high in communication skills.

Accepted Answer

The answer of Generally, American managers rate fairly high in...

Question 10

With modern computer protections, you can generally assume that your e-mail is private, even at work.

Accepted Answer

While modern computer protections can offer a level of security, it's important to remember that employers may still have access to your work email and can monitor your activity. It's always best to adhere to company policies and use discretion when communicating through work email.

Question 11

The tendency to consider one's culture superior to others is call ethnocentrism.

Accepted Answer

Ethnocentrism refers to the belief that one's own cultural group is superior to others, and it is a common cross-cultural phenomenon.

Question 12

Our ability to lead is often judged by our skill in communication.

Accepted Answer

Effective communication is a critical element of leadership. It helps leaders to build relationships, inspire and motivate their teams, and achieve their goals. Without good communication skills, leaders may struggle to connect with their team and fail to convey their vision and ideas effectively. Therefore, our ability to lead is often judged by our skill in communication.

Question 13

Interestingly, recruiters give networking skills low priority when screening candidates for college internships and first jobs.

Accepted Answer

This statement is false. Networking skills are often seen as valuable and important for candidates seeking college internships or first jobs. Many employers rely on referrals and recommendations from their current employees, and networking can help candidates stand out and make connections within their desired industry.

Question 14

With all the other college material to learn in business, fortunately, writing skills are generally fully developed in high school and need no further work.

Accepted Answer

While high school may provide some writing skills, college-level writing requires a higher level of sophistication, critical thinking, and communication. Therefore, students often need to work on their writing skills in college to meet academic and professional expectations.

Question 15

Message filtering helps to ensure that only the relevant messages get to management.

Accepted Answer

The answer of Message filtering helps to ensure that only...

Question 16

Chinese and Japanese employees may show anger only in their eyes, a point often missed by Westerners.

Accepted Answer

It is true that Chinese and Japanese employees may show anger only in their eyes, which is often missed by Westerners who may be used to more obvious displays of anger.

Question 17

Anne is on a business trip to Japan. She knows that the Japanese are uncomfortable with long eye to eye contact and she purposely avoids using it with her Japanese hosts. Anne is practicing __________.

Accepted Answer

Anne is demonstrating cultural etiquette by adjusting her behavior to accommodate the cultural norms of her Japanese hosts. This shows respect and consideration for their culture, which is an important aspect of cross-cultural communication. Ethnocentricity involves judging other cultures by the standards of one's own culture, while positive feedback and cultural globalization are not relevant to this scenario.

Question 18

Active listening requires that the person listening pay close attention and remain quiet.

Accepted Answer

Active listening involves not only paying close attention but also engaging with the speaker through verbal affirmations, asking questions, and paraphrasing to show understanding, rather than just remaining quiet.

Question 19

The two key measures of good communication are effectiveness and efficiency.

Accepted Answer

Effectiveness measures how well the message is understood by the receiver, while efficiency measures how well the message is delivered in terms of time, resources, and effort. Therefore, both effectiveness and efficiency are key measures of good communication.

Question 20

As much as communication is part of our everyday lives, we often fail in using it to our best advantage.

Accepted Answer

Despite communication being an integral part of our everyday lives, we often struggle to utilize it effectively.

Quiz 15: Communication: Listening Is the Key to Understanding