When you deliver negative messages,you
A)should always begin with a buffer.
B)should not include reasons for the decision or information.
C)should use language that conveys respect.
D)can expect your audience to be offended.
E)should not worry about tone.

Question

Quizplus · Accepted Answer

Using language that conveys respect is important when delivering negative messages because it shows that you value the recipient and their feelings, even if the message itself is not positive. This can help to soften the blow and reduce the chances of the recipient becoming defensive or upset. Beginning with a buffer can be helpful but is not always necessary, and including reasons or information may be important depending on the situation. It is important to be mindful of tone, as a harsh or dismissive tone can exacerbate the negative impact of the message. While it is possible that the audience may be offended by the negative message, this is not necessarily a given and can be mitigated by delivering the message respectfully.

When You Deliver Negative Messages,you