The buffer of a negative message
A)should be neutral and noncontroversial.
B)implicitly says no.
C)is a form of apology.
D)should be very vague about the subject of the message.
E)allows you to indicate fault before stating the bad news.

Question

Quizplus · Accepted Answer

The buffer of a negative message should be neutral and noncontroversial to ease the recipient into the message without causing immediate distress or defensiveness.

The Buffer of a Negative Message