Negative messages about business transactions are designed to
A)confirm the customer's expectations.
B)explain how you plan to resolve the situation.
C)show the audience that whatever has happened,your company is not at fault.
D)let the audience know which of your employees caused the problem.
E)shield the company from liability,even if you must blame another organization.

Question

Quizplus · Accepted Answer

Negative messages about business transactions should offer an explanation of how you plan to resolve the situation. While shielding the company from liability may be important, blaming someone else is rarely the best approach. Similarly, confirming a customer's expectations is not always possible, especially in a negative situation. The goal of a negative message should be to address the problem and offer a solution.

Negative Messages About Business Transactions Are Designed to