Offering discounts on future purchases,free merchandise,or other considerations in negative messages about business transactions
A)is almost always viewed as a hollow,insincere gesture.
B)should be avoided since it acknowledges guilt.
C)is a good idea only when dealing with government contracts.
D)has been shown to worsen relationships rather than repair them.
E)can go a long way to rebuilding a customer's confidence in your company.

Question

Quizplus · Accepted Answer

Offering discounts on future purchases, free merchandise, or other considerations in negative messages about business transactions can help rebuild a customer's confidence in your company. It shows that the company is taking responsibility for the issue and is committed to making things right for the customer. This can improve the relationship with the customer and may even lead to increased loyalty and repeat business.

Offering Discounts on Future Purchases,free Merchandise,or Other Considerations in Negative