Which of the following is NOT one of the six service quality gaps?
A) The knowledge gap.
B) The proportion gap.
C) The policy gap.
D) The delivery gap.
E) The perceptions gap.
Correct Answer:
Verified
Q2: The service quality is the difference between
Q3: The standards gap is the difference between
Q3: Control charts offer a simple method of
Q5: Which of the following is one of
Q8: Which of the following is NOT a
Q9: The _ is the difference between what
Q14: Making service processes more efficient results in
Q15: Hard measures are those that cannot be
Q15: The _ is the difference between what
Q16: Organizations that are known for excellent service
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