Question 1

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.
A) cooptation
B) exploitation
C) manipulation
D) coercion
E) education

Accepted Answer

Cooptation is the approach of including individuals who are resisting change in the decision-making process for change in an attempt to gain their support. This approach can be effective in helping individuals feel more invested in the change process and less resistant to the proposed changes. Exploitation, manipulation, and coercion are all negative approaches to change management that do not involve including individuals who are resistant in the decision-making process. Education can be a helpful approach in helping individuals understand the need for change, but it does not necessarily involve including them in the decision-making process.

Question 2

What are the various ways in which employees express resistance to change?

Accepted Answer

The answer of What are the various ways in which...

Question 3

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.
A) education and communication
B) participation
C) negotiation
D) coercion
E) cooptation

Accepted Answer

The method chosen involves a threat and forceful approach, indicating the use of coercion to overcome resistance. This approach may lead to negative consequences, such as fear, resentment, and decreased morale among employees. It is generally not the best method for creating a positive work environment and employee engagement. Participation, negotiation, and education and communication are usually more effective techniques for managing resistance to change. Cooptation involves bringing resistance leaders into the change process, which may not be appropriate in this situation.

Question 4

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.
A) coercion
B) cooptation
C) education
D) manipulation
E) procedural fairness

Accepted Answer

Manipulation involves using deceptive or misleading tactics to influence others, such as making false threats to achieve compliance.

Question 5

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.
A) coercion
B) cooptation
C) procedural fairness
D) distributive bargaining
E) operant conditioning

Accepted Answer

Cooptation is the act of bringing members of a resistance group into the leadership or decision-making process of a government or organization in order to gain their support or cooperation, effectively neutralizing the resistance. This strategy may involve offering incentives, such as key roles or access to resources, to persuade the leaders of the resistance to align themselves with the government or organization. It is not an example of coercion, which involves the use of threats or force, or distributive bargaining, which involves negotiating over the distribution of scarce resources. Procedural fairness and operant conditioning are not relevant to this scenario.

Question 6

Cooptation is a form of both manipulation and participation.

Accepted Answer

Cooptation involves the manipulation of an individual or group into a position of compliance with a larger entity, but it also allows for participation on some level. Therefore, cooptation combines elements of both manipulation and participation.

Question 7

The application of direct threats or force upon resisters is called ________.
A) negotiation
B) cooptation
C) manipulation
D) coercion
E) arbitration

Accepted Answer

The application of direct threats or force upon resisters is called coercion. The other options do not involve the use of force or threat of force.

Question 8

Using covert influence to overcome resistance to change is called ________.
A) negotiation
B) cooptation
C) education
D) coercion
E) manipulation

Accepted Answer

The answer of Using covert influence to overcome resistance to...

Question 9

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?
A) implementing changes fairly
B) participation
C) education and communication
D) coercion
E) cooptation and manipulation

Accepted Answer

Education and communication assumes that individuals are resistant to change because of a lack of information or misinformation. By providing individuals with accurate and clear information about the change and its potential benefits, their reluctance to embrace the change may be reduced.

Question 10

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?
A) negotiation
B) conciliation
C) manipulation
D) coercion
E) arbitration

Accepted Answer

The tactic described in the question is manipulation. While it is relatively inexpensive and may be effective in gaining the support of adversaries, it can backfire if the targets become aware of the tactic and may result in further resistance to change. Negotiation, conciliation, coercion, and arbitration are all different tactics that may be used to overcome resistance to change, but they do not involve manipulation.

Question 11

What is cooptation?

Accepted Answer

The answer of What is cooptation?...

Question 12

Organizations and their members tend to resist change.

Accepted Answer

Organizations and their members often resist change because it disrupts familiar processes and requires adaptation to new ways of doing things.

Question 13

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?
A) education
B) building support and commitment
C) participation
D) implementing changes fairly
E) coercion

Accepted Answer

Building support and commitment is most effective when employees' fear and anxiety are high because it involves listening to their concerns, involving them in the change process, and providing support and reassurance, which can alleviate fears and build trust.

Question 14

People are more willing to accept changes if they trust the managers implementing them.

Accepted Answer

Trust is a crucial element in managing change. Employees are less resistant to change when they have faith in their leaders and believe that proposed changes are being made with their best interests in mind.

Question 15

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.
A) education and communication
B) participation
C) negotiation
D) manipulation and cooptation
E) coercion

Accepted Answer

By bringing in the local extension agent to explain the changing nature of the area and the potential benefits of expanding the customer base to home gardeners, the company is using education and communication to overcome resistance from the sales personnel. This approach relies on providing information and fostering understanding to persuade employees to accept the change. It is a more cooperative and participative approach than manipulation or coercion, and it allows for negotiation and compromise as needed.

Question 16

Who developed a three-step model for change that included unfreezing, movement, and refreezing?
A) John Kotter
B) David McClelland
C) Douglas Surber
D) Lawrence Summers
E) Kurt Lewin

Accepted Answer

Kurt Lewin developed the three-step model for change, which includes unfreezing, movement, and refreezing.

Question 17

Procedural fairness while implementing changes is especially important when ________.
A) the organization is facing intense competition
B) the employees have participated in the decision making process
C) employees perceive the outcome as negative
D) the environment in which the business operates is dynamic
E) the employees are resisting the change due to group inertia

Accepted Answer

Procedural fairness is particularly important when employees perceive the outcome of a change as negative. If employees believe that the change is unfair, they may resist or even sabotage the change. It is important for organizations to ensure that the decision-making process is transparent and that employees have a voice in the process to minimize perceptions of unfairness.

Question 18

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.
A) education and communication
B) participation
C) negotiation
D) manipulation and cooptation
E) coercion

Accepted Answer

The method for overcoming resistance chosen is participation, as sales personnel are involved in the planning process and stocking new items. This method involves getting the resistant employees to participate in the change process, which can increase their motivation and commitment to the change.

Question 19

What are the various organizational sources of resistance to change?

Accepted Answer

The answer of What are the various organizational sources of...

Question 20

What are the various individual sources of resistance to change?

Accepted Answer

The answer of What are the various individual sources of...

Quiz 17: Organizational Change and Stress Management

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

What are the various ways in which employees express resistance to change?

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Cooptation is a form of both manipulation and participation.

The application of direct threats or force upon resisters is called ________.

Using covert influence to overcome resistance to change is called ________.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

What is cooptation?

Organizations and their members tend to resist change.

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

People are more willing to accept changes if they trust the managers implementing them.

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Procedural fairness while implementing changes is especially important when ________.

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

What are the various organizational sources of resistance to change?

What are the various individual sources of resistance to change?