Question 1

Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on ________.
A) intuition or "gut feeling"
B) organizational behavioral studies
C) subjective assessments
D) preconceived notions
E) systematic study

Accepted Answer

Janet's management style is based on systematic study. She studied each writer's work load, sales data, annual review, and ultimately made a decision based on objective information rather than intuition or preconceived notions.

Question 2

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study.
A) organizational
B) intuitive
C) theoretical
D) systematic
E) case-based

Accepted Answer

Systematic study involves a structured approach to collecting and analyzing data, using scientific methods and evidence-based conclusions. This includes analyzing relationships between variables, identifying causes and effects, and drawing conclusions based on empirical evidence. Organizational study is more focused on the structure and behavior of organizations, while intuitive study relies on personal insights and feelings rather than scientific evidence. Theoretical study involves developing and testing theories about behavior and phenomena, while case-based study examines individual cases to draw generalizations or identify patterns.

Question 3

Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that ________.
A) the casual approach is nonsensical, and should be avoided as much as possible
B) the systematic approach and the casual approach are one and the same
C) laboratory experiments on human behavior often result in unreliable findings
D) the casual or common sense approach to reading others can often lead to erroneous predictions
E) behavior is unpredictable, hence there is no accurate way to analyze it

Accepted Answer

While the casual or common sense approach to reading others may seem intuitive, it can often lead to inaccurate predictions or judgments. It is important to use a systematic approach that takes into account multiple factors and relies on reliable data rather than relying solely on subjective impressions. Laboratory experiments can provide useful insights into human behavior, but it is also important to consider real-world observations and experiences.

Question 4

Organizational behavior is essentially the study of "people skills".

Accepted Answer

Organizational behavior is the study of how people interact within groups and its principles are applied with the goal of making organizations operate more effectively. It encompasses a wide range of topics, including psychology, communication, leadership, and more, rather than just "people skills."

Question 5

Describe how one of the sciences that contributes to organizational behavior could be used in EBM. Define the science, some of the science's contributions to OB, and describe a workplace example of how it could be used in EBM.

Accepted Answer

The answer of Describe how one of the sciences that...

Question 6

Over the last three decades, business school curricula has focused more on the technical aspects of management such as economics, accounting, finance, and quantitative techniques, and less on subjects related to human behavior and people skills.

Accepted Answer

The answer of Over the last three decades, business school...

Question 7

Which of the following is not a topic or concern related to OB?
A) turnover
B) leader behavior
C) productivity
D) management
E) family behavior

Accepted Answer

OB (Organizational Behavior) focuses on understanding and improving the behavior of individuals and groups within organizations. While family behavior may impact an individual's performance and behavior at work, it is not directly related to OB as it pertains to behavior within a family setting.

Question 8

Organizational behavior is a field of study that helps in measuring, understanding, and changing attitudes; identifying communication patterns; and building trust. It has made important contributions to the study of group behavior, power, and conflict.

Accepted Answer

The answer of Organizational behavior is a field of study...

Question 9

What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure

Accepted Answer

The three primary determinants of behavior in organizations are individuals, groups, and structure. Individually, employees bring with them their own personal characteristics and motivations that influence their behavior. Groups also have an impact on behavior as employees interact with and are influenced by their colleagues. The structure of the organization, including its policies, procedures, and culture, also shapes behavior. Profit structure and job satisfaction may be factors that impact these determinants, but they are not primary determinants themselves.

Question 10

Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design

Accepted Answer

Resource allocation is not a core topic of organizational behavior. The core topics of organizational behavior are motivation, attitude development, conflict, and work design. Resource allocation may be a topic of organizational management or financial management, but it is not directly related to the study of employee behavior within an organization.

Question 11

Until the late 1980s, business school curricula emphasized the ________ aspects of management.
A) ethical
B) people
C) technical
D) human
E) global

Accepted Answer

Until the late 1980s, business school curricula emphasized the technical aspects of management, with a focus on quantitative analysis and decision-making. It was not until later that there was a shift towards a more holistic approach that also emphasized ethical, people, human, and global aspects of management.

Question 12

Basing managerial decisions on the best available scientific support is called ________.
A) intuition
B) organizational process
C) organizational behavior
D) evidence-based management
E) conceptual management

Accepted Answer

Evidence-based management involves basing managerial decisions on the best available scientific support, using critical thinking and decision-making processes that are both transparent and accountable. It is a systematic approach that integrates scientific evidence with organizational values and stakeholder perspectives to inform management decisions.

Question 13

Which of the following explains the usefulness of the systematic approach to the study of organizational behavior?
A) Human behavior does not vary a great deal between individuals and situations.
B) Human behavior is not random.
C) Human behavior is not consistent.
D) Human behavior is rarely predictable.
E) Human behavior is often not sensible.

Accepted Answer

The systematic approach is useful because it recognizes that human behavior is not random and can be studied and analyzed in an organized and structured manner. This helps to identify patterns and trends in behavior that can inform organizational decision-making and improve overall effectiveness.

Question 14

________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior

Accepted Answer

Organizational behavior is the field of study that focuses on understanding the behavior of individuals, groups, and organizations in the workplace. It examines topics such as motivation, communication, leadership, decision-making, teamwork, and organizational culture. By analyzing how these factors impact behavior in organizations, researchers and practitioners can develop strategies to improve workplace performance, productivity, and employee satisfaction.

Question 15

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?
A) common sense
B) direct observation
C) systematic study
D) speculation
E) organizational theory

Accepted Answer

Systematic study involves gathering and analyzing data in a structured and objective manner, which allows for more accurate and reliable predictions of human behavior compared to relying solely on intuition or speculation. Common sense and organizational theory may provide some insights, but they are not sufficient on their own. Direct observation can be useful, but it may not always be feasible or representative of all situations. Therefore, systematic study is the best way to supplement intuitive opinions in predicting human behavior.

Question 16

There is a connection between companies which have ________ and the incorporation of organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEO's
E) all of the above

Accepted Answer

Companies with superior financial performance tend to prioritize the incorporation of organizational behavior principles, as they understand the importance of effective management and employee relationships in driving their success. High turnover rates may also lead to a focus on organizational behavior as companies seek ways to improve employee retention and engagement, but this is not universally true. Specialized technical processes and long-lasting CEOs do not have a clear connection to the incorporation of organizational behavior principles.

Question 17

Behavior is generally unpredictable, and the systematic study of behavior is a means to making reasonably accurate predictions.

Accepted Answer

The answer of Behavior is generally unpredictable, and the systematic...

Question 18

Which of the following is not a reason why business schools have begun to include classes on organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits

Accepted Answer

While organizational behavior classes may expand an organization's consulting needs indirectly, it is not a direct reason why business schools have begun to include these classes. The other choices all directly relate to the benefits that an understanding of organizational behavior can bring to organizations.

Question 19

Which of the following problems would an OB study be least likely to focus on?
A) an increase in absenteeism at a certain company
B) a fall in productivity in one shift of a manufacturing plant
C) a decrease in sales due to growing foreign competition
D) an increase in theft by employees at a retail store
E) excessive turnover among volunteer workers at a non-profit organization

Accepted Answer

OB (Organizational Behavior) mainly focuses on the behavior of individuals, groups, and how they interact within an organization. A decrease in sales due to growing foreign competition is more related to external factors and market conditions rather than internal behavior, so it would be least likely for an OB study to focus on this issue.

Question 20

"Big data" has been recently applied to making effective decisions and ________.
A) managing human resources
B) creation of surveys
C) decreasing online sales
D) marketing campaigns
E) none of the above

Accepted Answer

The answer of "Big data" has been recently applied to...

Quiz 1: What Is Organizational Behavior

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study.

Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that ________.

Organizational behavior is essentially the study of "people skills".

Describe how one of the sciences that contributes to organizational behavior could be used in EBM. Define the science, some of the science's contributions to OB, and describe a workplace example of how it could be used in EBM.

Over the last three decades, business school curricula has focused more on the technical aspects of management such as economics, accounting, finance, and quantitative techniques, and less on subjects related to human behavior and people skills.

Which of the following is not a topic or concern related to OB?

Organizational behavior is a field of study that helps in measuring, understanding, and changing attitudes; identifying communication patterns; and building trust. It has made important contributions to the study of group behavior, power, and conflict.

What are the three primary determinants of behavior in organizations?

Which of the following is not a core topic of organizational behavior?

Until the late 1980s, business school curricula emphasized the ________ aspects of management.

Basing managerial decisions on the best available scientific support is called ________.

Which of the following explains the usefulness of the systematic approach to the study of organizational behavior?

________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?

There is a connection between companies which have ________ and the incorporation of organizational behavior principles.

Behavior is generally unpredictable, and the systematic study of behavior is a means to making reasonably accurate predictions.

Which of the following is not a reason why business schools have begun to include classes on organizational behavior?

Which of the following problems would an OB study be least likely to focus on?

"Big data" has been recently applied to making effective decisions and ________.