Mistakes committed by the sales staff after they have received intensive training suggest that sales personnel are probably experiencing which of the following?
A) filtering
B) emotional labour
C) information overload
D) communication apprehension
E) selective perception

Question

Quizplus · Accepted Answer

Information overload occurs when an individual is provided with too much information which can hinder their ability to process and retain information. In this case, the intensive training may have provided too much information for the sales staff to effectively apply in real-world scenarios, leading to mistakes.

Mistakes Committed by the Sales Staff After They Have Received