If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labour.

Name: If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labour.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Emotional labor refers to the management of one's emotions in order to meet the expectations of a job or organization. This includes expressing organizationally desired emotions during interactions with others.

If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions