Which one of the following is not a tool that company managers can use to promote continuous improvement (operating excellence)in performing value chain activities?
A)Variability reduction analysis in work processes
B)Six Sigma quality control techniques
C)Total quality management (TQM)
D)Business process reengineering
E)Strategic group mapping

Question

Quizplus · Accepted Answer

Strategic group mapping is not a tool specifically designed for promoting continuous improvement in performing value chain activities. It is a tool for analyzing industry competition and identifying strategic groups within an industry. The other options listed are all tools commonly used by company managers to promote continuous improvement in their value chain activities.

Which One of the Following Is Not a Tool That