Total quality management (TQM)
A)is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations,100 percent accuracy in performing tasks,involvement and empowerment of employees at all levels,team-based work design,benchmarking,and total customer satisfaction.
B)is a valuable tool for helping company managers identify what the best practice is for performing a particular activity.
C)works best when used in conjunction with Six Sigma quality control techniques.
D)is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
E)is a philosophy of doing things that aims at mistake-free management of a company's entire business.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction. It is a holistic approach to quality management that involves everyone in the organization and focuses on improving the entire system, not just parts of it. Other options mentioned in the question, such as Six Sigma and process reengineering, can be complementary to TQM but are not synonymous with it.

Total Quality Management (TQM)