An angry or hostile claim message will normally achieve the writer's goal, because most people prefer to avoid confrontation.

Name: An angry or hostile claim message will normally achieve the writer's goal, because most people prefer to avoid confrontation.
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An angry or hostile claim message is likely to create defensiveness and resistance from the recipient. It is better to use a polite and professional tone to resolve the issue effectively.

An Angry or Hostile Claim Message Will Normally Achieve the Writer's