Question 1

________ can be defined as actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance.
A) Intimidation
B) Exclusive practices
C) Sexual harassment
D) Discriminatory policies or practices
E) Inclusive practices

Accepted Answer

D) Discriminatory policies or practices are actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance.

Question 2

Differences in characteristics like personality, values, and beliefs form part of ________.
A) surface-level diversity
B) deep-level diversity
C) lateral-level diversity
D) organizational-level diversity
E) individual-level diversity

Accepted Answer

B) Surface-level diversity refers to the differences in characteristics like education, upbringing, work-status, regional background, and gender. Deep-level diversity, on the other hand, refers to differences in individual characteristics like personality, values, belief-system, and interests.

Question 3

________ also leaves qualified job candidates out of initial hiring and promotions.
A) Random segregation
B) Surface-level segregation
C) Unfair discrimination
D) Surface-level diversity
E) Deep-level segregation

Accepted Answer

C) Unfair discrimination also leaves qualified job candidates out of initial hiring and promotions. Even if an employment discrimination lawsuit is never filed, a strong business case can be made for aggressively working to eliminate unfair discrimination.

Question 4

Which of the following statements is true regarding surface-level diversity?
A) Surface-level diversity will overcome fundamental differences and promote harmony.
B) Surface-level diversity can co-exist with deep-level diversity within an organization.
C) Surface-level diversity does not affect employees' perceptions.
D) Surface-level diversity, not thoughts and feelings, is mostly reflected in Demographics.
E) Surface-level diversity in the workforce can be eliminated by effective diversity management.

Accepted Answer

D) Demographics mostly reflect surface-level diversity, not thoughts and feelings, and can lead employees to perceive one another through stereotypes and assumptions. However, evidence has shown that as people get to know one another, they become less concerned about demographic differences if they see themselves as sharing more important characteristics, such as personality and values, that represent deep-level diversity.

Question 5

Michelle and Addie are two White female college graduates from Harvard who recently started working together. Primarily, they seem well matched and have the same work interests. While Addie is introverted, risk-avoiding, soft-spoken, and likes the office quiet, Michelle is extraverted, risk-seeking, assertive, and likes a busy, active, and energetic work environment. Which of the following describes the diversity between these two?
A) lateral-level diversity
B) mental-level diversity
C) individual-level diversity
D) deep-level diversity
E) surface-level diversity

Accepted Answer

D) Surface-level diversity refers to the differences in characteristics like education, upbringing, work-status, regional background, and gender. Deep-level diversity, on the other hand, refers to differences in individual characteristics like personality, values, belief-system, and interests.

Question 6

To ________ is to note a difference between things, which in itself isn't necessarily bad.
A) discriminate
B) analyze
C) rationalize
D) singularize
E) segregate

Accepted Answer

A) To discriminate is to note a difference between things, which in itself isn't necessarily bad. Noticing one employee is more qualified is necessary for making hiring decisions;
noticing another is taking on leadership responsibilities exceptionally well is necessary
for making promotion decisions.

Question 7

Although diversity does present many opportunities for organizations, effective diversity management means also working to eliminate ________.
A) surface-level diversity
B) unfair discrimination
C) ethnic diversity
D) irrelevant biographical characteristics
E) discrepancies in employee performance

Accepted Answer

B) Although diversity does present many opportunities for organizations, effective diversity management also means working to eliminate unfair discrimination. To discriminate is to note a difference between things, which in itself isn't necessarily bad. Noticing one employee is more qualified is necessary for making hiring decisions; noticing another is taking on leadership responsibilities exceptionally well is necessary for making promotion decisions.

Question 8

The phrase ________ can refer to any characteristic that makes people different from one another.
A) lateral diversity
B) individual diversity
C) organic diversity
D) workplace diversity
E) deep-level diversity

Accepted Answer

D) Diversity is a broad term, and the phrase workplace diversity can refer to any characteristic that makes people different from one another.

Question 9

Ashanti, an African-American employee, finds a noose hanging over her desk. She also finds racist statements scribbled across her desk. Which of the following terms accurately explains the type of discrimination she has been subjected to?
A) exclusion
B) mockery
C) intimidation
D) sexual harassment
E) inclusion

Accepted Answer

C) Intimidation is a form of discrimination where overt threats or bullying is directed at members of specific groups of employees.

Question 10

Which of the following is not a consequence of discrimination for employers?
A) reduced productivity
B) workplace diversity
C) citizenship behavior
D) negative conflicts
E) increased turnover

Accepted Answer

B) Whether intentional or not, discrimination can lead to serious negative consequences for employers, including reduced productivity and citizenship behavior, negative conflicts, and increased turnover.

Question 11

Which of the following issues was consistently the most significant concern of HR managers in a survey by the Society for Human Resources Management?
A) providing work-life benefits for dual-career couples
B) developing multilingual training materials
C) the aging of the workforce
D) increasing wages
E) increasing training costs

Accepted Answer

C) A survey by the Society for Human Resources Management shows some major employer concerns and opportunities resulting from the demographic makeup of the United States workforce. The aging of the workforce was consistently the most significant concern of HR managers. The loss of skills resulting from the retirement of many baby boomers, increased medical costs due to an aging workforce, and many employees' needs to care for elderly relatives topped the list of issues.

Question 12

Usually when we talk about discrimination, though, we mean allowing our behavior to be influenced by stereotypes about ________.
A) ethnic majorities
B) ethnic minorities
C) new employees
D) groups of people
E) collection of organizations

Accepted Answer

D) Usually when we talk about discrimination, though, we mean allowing our behavior to be influenced by stereotypes about groups of people. Rather than looking at individual characteristics, unfair discrimination assumes everyone in a group is the same. This discrimination is often very harmful to organizations and employees.

Question 13

Differences in characteristics like education, ethnicity, regional background, and gender form part of ________.
A) individual-level diversity
B) organizational-level diversity
C) lateral-level diversity
D) surface-level diversity
E) deep-level diversity

Accepted Answer

D) Surface-level diversity refers to the differences in characteristics like education, upbringing, work-status, regional background, and gender. Deep-level diversity, on the other hand, refers to differences in individual characteristics like personality, values, belief-system, and interests.

Question 14

Carol is over 55 years of age and is targeted for layoff because she is highly paid and has lucrative benefits. Which of the following terms explains what she has been subjected to?
A) recessionary practice
B) mockery and insult
C) discriminatory practice
D) exclusion
E) incivility

Accepted Answer

C) Discriminatory policies or practices are actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance. Example: older workers may be targeted for layoffs because they are highly paid and have lucrative benefits.

Question 15

Which of the following is a type of discrimination that cannot be monitored or observed and may occur simply because the actor is not aware of the effects of their actions?
A) randomization
B) inclusion
C) company policy
D) exclusion
E) sexual harassment

Accepted Answer

D) Some forms, like exclusion or incivility, are especially hard to root out because they are impossible to observe and may occur simply because the actor isn't aware of the effects of his or her actions.

Question 16

Which of the following phenomena has not contributed to the change in demographic characteristics of the United States workforce?
A) decreased costs in training existing employees
B) increased presence of full-time employed women
C) decreased gap of earnings between Whites and other ethnic groups
D) increased presence of workers over the age of 55
E) decreased or reversed differences between Whites and Asians

Accepted Answer

A) Compared to 1976, women today are much more likely to be employed full-time, have more education, and earn wages comparable to those of men. In addition, over the past 50 years, the earnings gap between Whites and other racial and ethnic groups has decreased significantly; past differences between Whites and Asians have disappeared or been reversed. Workers over the age of 55 are an increasingly large portion of the workforce as well.

Question 17

Mustafa, an Arab-American employee, has been asked if he is a terrorist. Which of the following terms accurately explains the type of discrimination he has been subjected to?
A) exclusion
B) inclusion
C) intimidation
D) mockery
E) sexual harassment

Accepted Answer

D) Mockery and insults are a form of discrimination where people are cast into negative stereotypes and made fun of; sometimes the results of these jokes are taken too far.

Question 18

Martha claims that she has been assigned marginal job roles or light workloads that don't lead to promotion. Which of the following terms accurately explains the type of discrimination she has been subjected to?
A) intimidation
B) sexual harassment
C) exclusion
D) inclusion
E) insult

Accepted Answer

C) Exclusion is a type of discrimination whereby, certain people are left out from job opportunities, social events, discussions, or informal mentoring; it can occur unintentionally. For example: many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion.

Question 19

The two major forms of workforce diversity are ________ and ________.
A) surface-level diversity; deep-level diversity
B) surface-level diversity; lateral-level diversity
C) organizational-level diversity; individual-level diversity
D) lateral-level diversity; deep-level diversity
E) physical-level diversity; intellectual-level diversity

Accepted Answer

A) Demographics mostly reflect surface-level diversity, not thoughts and feelings, and can lead employees to perceive one another through stereotypes and assumptions. However, evidence has shown that as people get to know one another, they become less concerned about demographic differences if they see themselves as sharing more important characteristics, such as personality and values, that represent deep-level diversity.

Question 20

Sam and Clarke are two employees in an organization who recently started working together. Sam is an older, long-tenured woman raised in rural Kansas, who achieved her current level in the organization by starting as a high school graduate and working her way up the hierarchy. Clarke is a young, recently hired male college graduate with a business degree, raised in a Spanish-speaking neighborhood in Miami. However, both are deeply committed to their families, share a common way of thinking about important work problems, like to work collaboratively, and are interested in international assignments in the future. Which of the following describes the diversity between these two?
A) lateral-level diversity
B) deep-level diversity
C) surface-level diversity
D) individual-level diversity
E) hierarchical-level diversity

Accepted Answer

C) Their surface-level similarity will not necessarily lead to positive interactions because they have such fundamental, deep-level differences. It will be a challenge for them to collaborate regularly at work, and they'll have to make some compromises to get things done together.

Quiz 2: Diversity in Organizations

________ can be defined as actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance.

Differences in characteristics like personality, values, and beliefs form part of ________.

________ also leaves qualified job candidates out of initial hiring and promotions.

Which of the following statements is true regarding surface-level diversity?

To ________ is to note a difference between things, which in itself isn't necessarily bad.

Although diversity does present many opportunities for organizations, effective diversity management means also working to eliminate ________.

The phrase ________ can refer to any characteristic that makes people different from one another.

Ashanti, an African-American employee, finds a noose hanging over her desk. She also finds racist statements scribbled across her desk. Which of the following terms accurately explains the type of discrimination she has been subjected to?

Which of the following is not a consequence of discrimination for employers?

Which of the following issues was consistently the most significant concern of HR managers in a survey by the Society for Human Resources Management?

Usually when we talk about discrimination, though, we mean allowing our behavior to be influenced by stereotypes about ________.

Differences in characteristics like education, ethnicity, regional background, and gender form part of ________.

Carol is over 55 years of age and is targeted for layoff because she is highly paid and has lucrative benefits. Which of the following terms explains what she has been subjected to?

Which of the following is a type of discrimination that cannot be monitored or observed and may occur simply because the actor is not aware of the effects of their actions?

Which of the following phenomena has not contributed to the change in demographic characteristics of the United States workforce?

Mustafa, an Arab-American employee, has been asked if he is a terrorist. Which of the following terms accurately explains the type of discrimination he has been subjected to?

Martha claims that she has been assigned marginal job roles or light workloads that don't lead to promotion. Which of the following terms accurately explains the type of discrimination she has been subjected to?

The two major forms of workforce diversity are and .