Frank, a college intern in human resources management at a large service organization, recently completed a job analysis for the 600 jobs in the Phoenix operations center. When Lloyd, his boss, reviewed Frank's work, he found that many known job activities were not included. Further, some odd, even bizarre, activities were reported. Frank cited the Hawthorne studies in his explanation of the results. What technique did Frank use?
A) Observation
B) Diary
C) Structured questionnaire
D) Group interview
E) Technical Conference

Question

Quizplus · Accepted Answer

Frank used observation as his technique, probably based on the Hawthorne studies' findings, which focused on observing work and workers in order to identify the factors that influence productivity and performance. However, Frank's approach may have been too focus on the outliers and not representative of the typical job activities in the 600 jobs.

Frank, a College Intern in Human Resources Management at a Large