The Japanese term "Kaizen" represents:
A) a radical change in an organization.
B) work process reengineering.
C) a firm's commitment to continuous improvement.
D) empowering employees.
E) intense focus on the customer.

Question

Quizplus · Accepted Answer

Kaizen is a Japanese term that refers to a company's commitment to continuous improvement. It involves making incremental and continuous improvements to processes, products, and services to eliminate waste, increase efficiency, and enhance quality. This approach focuses on the philosophy that small, gradual improvements over time can lead to significant improvements in the long run. While empowering employees and focusing on the customer may be components of Kaizen, they are not the main focus of the approach.

The Japanese Term "Kaizen" Represents