Jillian,a supervisor in a shoe store,observes Frank,an employee,becoming anxious and defensive when a customer complains about some shoes.The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager.When should Jillian give Frank performance feedback related to his handling of customer complaints?
A) at Frank's annual performance appraisal
B) within the next few weeks,whenever she has time for a formal meeting with Frank
C) as soon as she has time to list all of Frank's areas for improvement
D) as soon as she is finished talking with the complaining customer
E) during the next month in which performance appraisals are scheduled

Question

Quizplus · Accepted Answer

Jillian should give Frank performance feedback related to his handling of customer complaints as soon as she is finished talking with the complaining customer. This will allow her to provide timely feedback and address any issues that may have arisen during the interaction with the customer. Waiting until an annual performance appraisal or a scheduled meeting may result in the behavior being repeated and potentially causing further customer complaints.

Jillian,a Supervisor in a Shoe Store,observes Frank,an Employee,becoming Anxious and Defensive