James,the marketing manager for an automobile manufacturer,observes frequent conflicts between two of his subordinates,Jeff and Kevin.He asks the human resource department to help,and the department's training manager,Kelly,investigates.She tells James that the two subordinates lack interpersonal communication skills,but would be likely to improve with proper training.This scenario suggests that Kelly has conducted a(n)_____.

Question

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Kelly has conducted a person analysis, which involves examining the individual’s competencies and constraints to determine the cause of performance problems. In this case, she identified the lack of interpersonal communication skills as the cause of conflict between Jeff and Kevin, and proposed training as a solution to improve their performance.

James,the Marketing Manager for an Automobile Manufacturer,observes Frequent Conflicts Between