Which of the following reflects a core value of total quality management?
A) providing quality training to specific employees
B) detecting errors and correcting them as they appear in an error-prone product or service
C) developing generalized methods and processes that only focus on meeting the needs of external customers
D) encouraging cooperation with vendors,suppliers,and customers to improve quality
E) measuring an employee's progress based on how productive the employee appears

Question

Quizplus · Accepted Answer

Total quality management emphasizes the importance of collaboration between stakeholders, including vendors, suppliers, and customers, to improve quality. This reflects a core value of TQM.  Options A, B, and E are focused on specific actions or measurements, rather than a fundamental value. Option C is incorrect because TQM emphasizes meeting the needs of both internal and external customers, not just external customers.

Which of the Following Reflects a Core Value of Total