Kelton Inc.produces large quantities of products for their customers within tight deadlines.Recently,customers have been returning their products to Kelton,citing errors and defects in the items they have received.Which of the following total quality management cores values does Kelton need to employ to correct this issue?
A) Kelton needs to promote cooperation with vendors,suppliers,and customers.
B) Kelton managers need to measure progress.
C) Kelton needs to ensure quality is designed into their products so errors are prevented from occurring.
D) Kelton needs to hold down costs.
E) Kelton needs to employ methods to meet the needs of internal customers.

Question

Quizplus · Accepted Answer

Ensuring quality is designed into the products is the core value of Total Quality Management that Kelton should employ to correct the issue of errors and defects in the products they have delivered to their customers. This will help prevent errors from occurring in the first place and improve customer satisfaction. The other choices are not relevant to the core issue at hand.