An angry customer can make you angry too. However, it is crucial that ________.
A) You stay calm and ask the customer to explain the situation, not interrupting the customer as they speak
B) You make your points to the customer
C) You ensure that you continue to sell your product or service
D) You win the argument
E) None of the above

Question

Quizplus · Accepted Answer

When dealing with an angry customer, it is important to stay calm and listen to their concerns without interrupting. This can help defuse the situation and come to a resolution that satisfies both parties. Making your points or winning an argument may only escalate the situation and potentially lose the customer. Continuing to sell the product or service is important, but should be done after addressing the customer's concerns.

An Angry Customer Can Make You Angry Too