The most important thing to do during a sales call is ________.
A) Listen, in order to learn what the customer needs
B) Keep talking so the customer doesn't lose interest
C) Ask questions to keep the customer engaged in the sales call
D) Talk to co-workers
E) Lie to make the sale

Question

Quizplus · Accepted Answer

The most important thing to do during a sales call is to listen to the customer in order to understand their needs and provide solutions that meet their requirements. Keeping the customer engaged by asking relevant questions is also important, but it all starts with listening. Talking too much or lying to make the sale can actually be counterproductive and harm the salesperson's credibility. Talking to co-workers during a sales call is completely inappropriate and unprofessional.

The Most Important Thing to Do During a Sales Call