A customer mix refers to the assortment of people who differ on demographic,socioeconomic,or other characteristics and who patronize a service organization.
Correct Answer:
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Q14: It is not possible for service organizations
Q15: Most service organizations must pay careful attention
Q16: Service organizations should develop policies for handling
Q17: Service organizations should welcome customers who are
Q18: The customer is always right.
Q20: Satisfying all customers with the same service
Q21: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
Q22: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
Q23: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
Q24: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
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