Service organizations should develop policies for handling occasional conflicts that occur when serving numerous types of customers simultaneously.
Correct Answer:
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Q11: Full-service organizations serving small groups of customers
Q12: A customer's evaluation of the service organization
Q13: A service script is an effective customer
Q14: It is not possible for service organizations
Q15: Most service organizations must pay careful attention
Q17: Service organizations should welcome customers who are
Q18: The customer is always right.
Q19: A customer mix refers to the assortment
Q20: Satisfying all customers with the same service
Q21: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
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