Empowerment is not a good idea for service organizations that adopt customized service as a business strategy and consider building long-term relationships a goal.

Question

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Empowerment can be a good idea for service organizations that adopt customized service as a business strategy and consider building long-term relationships a goal. Empowering employees to make decisions and take ownership of customer satisfaction can lead to better service and stronger customer relationships.

Empowerment Is Not a Good Idea for Service Organizations That