Which of the following is NOT a benefit of empowerment?
A) Quicker response to customer needs during delivery
B) Quicker response to dissatisfied customers during service recovery
C) Employees more satisfied with their jobs and themselves
D) Lower training costs and overall labor costs
E) Employees acting more warmly and enthusiastically with customers
Correct Answer:
Verified
Q5: Frontstage service personnel make a big difference
Q6: Many service organizations have adopted the practice
Q7: Even for complex services,service customers are often
Q8: The boundary spanners in a service organization
Q9: Empowerment is not a good idea for
Q11: A service organization's service personnel often have
Q12: The decision to costume service employees is
Q13: When service employees are laboring at the
Q14: Empowered service employees are not often encouraged
Q15: 'Double-barreled training' involves a focus on technical
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