A chronologically ordered representation of the steps that make up the frontstage of a service performance from a customer's point of view is called a
A)service script.
B)service blueprint.
C)supplementary service sequence.
D)complex service offering.
E)divergent service offering.

Question

Quizplus · Accepted Answer

A chronologically ordered representation of the steps that make up the frontstage of a service performance from a customer's point of view is called a service script. It outlines the actions and interactions between the customer and the service provider, including any required scripts or guidelines for employees to follow during the service encounter.

A Chronologically Ordered Representation of the Steps That Make Up