COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-______________ services can be scripted or blueprinted in planning the service performance.
Correct Answer:
Verified
Q24: As the new marketing manager,you wanted to
Q25: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-When carefully developed,a(n)_ can
Q26: During a recent meeting of the service
Q27: A chronologically ordered representation of the steps
Q28: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ provides a tool
Q30: Why might today's augmented product easily become
Q31: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ product that an
Q32: A design and communication tool that represents
Q33: A good service blueprint should be developed
Q34: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ is a chronologically
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