During a recent meeting of the service organization's top management,a debate arose over a proposal to customize a service performance.Summarize the major advantages and challenges that should have been brought out in the debate.
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Q21: During a recent meeting of the service
Q22: Recently,you were hired to consult a service
Q23: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ is a design
Q24: As the new marketing manager,you wanted to
Q25: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-When carefully developed,a(n)_ can
Q27: A chronologically ordered representation of the steps
Q28: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ provides a tool
Q29: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ services can be
Q30: Why might today's augmented product easily become
Q31: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ product that an
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