Service frameworks perform all of listed functions EXCEPT:
A)Service frameworks help services marketers understand the service experience by breaking it down into individual components.
B)Service frameworks may include components that are applicable to all services.
C)Service frameworks can be used to identify specific issues that organizations should consider when designing their service products.
D)Service frameworks specify relationships among the various components that produce the customer's service experience.
E)Service frameworks perform all of the listed functions.

Question

Quizplus · Accepted Answer

The question states that "Service frameworks perform ALL of the listed functions EXCEPT" indicating that the correct answer is the option that does NOT apply. However, all of the listed functions are accurate, therefore E is the correct answer as it contradicts the premise of the question.

Service Frameworks Perform All of Listed Functions EXCEPT