Even if it fails,it is better for a service provider to make an effort at service recovery than to make no recovery effort at all.
Correct Answer:
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Q31: Which service recovery step does a service
Q32: Which of the following considerations is NOT
Q33: Which service recovery step does a service
Q34: To be successful in overcoming customer dissatisfaction,all
Q35: Which,if any,is NOT a benefit associated with
Q37: A service organization should encourage its customers
Q38: Service recovery cannot reduce the incidence of
Q39: Which of the following activities is NOT
Q40: All moments of truth carry the same
Q41: You and your business partner own a
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