Without customer loyalty,service organizations must depend too heavily on acquiring new customers in order to sustain long-term profitability.

Question

Quizplus · Accepted Answer

Customer loyalty is crucial for service organizations as it helps in maintaining a stable customer base, reducing marketing costs, increasing revenue per customer, and creating a positive brand image. Without customer loyalty, service organizations may have to spend a lot of resources on acquiring new customers, leading to increased marketing costs and reduced profitability.

Without Customer Loyalty,service Organizations Must Depend Too Heavily on Acquiring