Research has demonstrated that quality has a significant impact on an organization's bottom line.
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Q12: In general,customers who are satisfied with a
Q13: The key to customer loyalty is to
Q14: Service quality is defined in the same
Q15: The value of the customer to the
Q16: Managers find it relatively easy to maintain
Q18: Without customer loyalty,service organizations must depend too
Q19: Customer expectations and perceptions of the service
Q20: Service firms are thought to be better
Q21: A extraordinary service guarantee possesses all of
Q22: When compared to physical goods,services tend to
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