Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of
A) electronic performance support system.
B) customer support system.
C) solution support system.
D) product specifications support system.
E) instruction and specification system.

Question

Quizplus · Accepted Answer

Harveer is using an electronic performance support system to guide him through the sequence of analyzing and resolving the customer's problem.

Harveer Works for a Call Centre for a Cell Phone