Which of the following is true of the interview question, "How would you handle an angry customer?"
A) It tests intellectual capacity.
B) It tests knowledge and experience.
C) It is an example of behavioural interviewing.
D) It is an emotional intelligence test question.
E) It is a situational test question.

Question

Quizplus · Accepted Answer

The question "How would you handle an angry customer?" is a situational test question, as it presents a hypothetical scenario and asks the candidate to describe their response to it. It is not testing intellectual capacity or knowledge and experience specifically, and while it may involve behavioral interviewing techniques or touch on emotional intelligence, these are not the primary focuses of the question.

Which of the Following Is True of the Interview Question