Refer to the Scenario Below to Answer the Questions That

Refer to the Scenario below to answer the questions that follow.
The Government Job (Scenario)
Colin was getting accustomed to his surroundings in provincial government.His efforts at getting employees to accept change had met with little resistance to date.But now the hard part really started-actually managing the change.What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He was considering changes in three areas of his agency: the structure,the technology,and the people.
-If Colin decided to replace some employee work time with a new telephone menu system,this would be an example of ________.

A) job rotation
B) work specialization
C) formalization
D) decentralization
E) automation