The most appropriate approach to follow when presenting facts in an indirect claim message is to _____.

Question

Quizplus · Accepted Answer

The most appropriate approach to follow when presenting facts in an indirect claim message is to clearly and objectively present the facts. This approach avoids offending the reader and keeps the focus on resolving the issue at hand. Expressing disappointment or using accusatory language can make the reader defensive and less likely to cooperate. Avoiding negative facts can also undermine the credibility of the message. Therefore, presenting the facts objectively is the best approach.

The Most Appropriate Approach to Follow When Presenting Facts in an Indirect