How should you describe your problem in an indirect claim message?

Question

Quizplus · Accepted Answer

In an indirect claim message, it is important to be courteous yet firm in describing the problem. This helps to maintain a good relationship with the reader while still addressing the issue at hand. Being too blunt or negative may lead to a defensive response from the reader, and expressing disinterest in a continued relationship is not relevant in this context. Provoking the reader into reacting is also not appropriate as it may lead to a more negative outcome. Focusing on your feelings is not as effective as focusing on the problem and its impact.

How Should You Describe Your Problem in an Indirect Claim