When writing claim messages in the indirect order, you should _____.

Question

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In the indirect order, it is best to begin with a buffer or neutral statement before introducing the problem. This allows you to set a respectful tone and avoid immediately putting the reader on the defensive. Emotional reasoning and a harsh tone may be off-putting and unprofessional. Ending with a firm statement indicating displeasure may be too direct and aggressive, while writing in the active voice is not necessarily required in this context.

When Writing Claim Messages in the Indirect Order, You Should