Select the Guideline That Would Help Create a Good Adjustment

Select the guideline that would help create a good adjustment refusal message.

A) Begin with words that are relevant to the topic and are neutral about the decision.
B) Present your justification as bluntly as possible.
C) Directly inform the readers of their mistakes that led to the refusal.
D) End your message on a negative note to remind the reader of your decision.
E) Refuse clearly and politely but avoid including a counterproposal.