Which of the following is the first step to be taken when drafting your claim message?

Question

Quizplus · Accepted Answer

The first step in drafting a claim message is to identify the situation and lead into the problem. This helps to set the context for the issue at hand and allows the reader to understand the situation better before presenting the claim. A positive-friendly but firm goodwill statement can also be included later in the message, but it should not be the first step. Directly presenting the claim or seeking immediate corrective action can come across as aggressive, and presenting an elaborate account of the facts at the beginning may overwhelm the reader.

Which of the Following Is the First Step to Be