Which of the Following Is NOT a Guideline That You

Which of the following is NOT a guideline that you should follow when writing a claim message?

A) Your closing should indicate that you are trying to maintain a positive relationship.
B) Because you expect resistance from your reader, you must write your message in active voice.
C) Your message should give just enough information to allow the reader to make a judgment.
D) If there were consequences to what happened, include them.
E) Present your case using facts and logic and avoid focusing on your emotions.