When people are resistant to a change because of adjustment problems, the most effective way to manage the resistance is through
A) manipulation and cooptation.
B) facilitation and support.
C) explicit and implicit coercion.
D) centralization and micromanagement.
E) negotiation and rewards.

Question

Quizplus · Accepted Answer

Facilitation and support are the most effective ways to manage resistance due to adjustment problems as they involve addressing the concerns of the resistant group and providing them with adequate training, resources, and support to cope with the change. Through this approach, the resistant group can feel valued and empowered, which can eventually result in their successful adoption of the change. The other options such as manipulation and coercion can create a negative work environment and breed further resistance, while centralization and micromanagement can stifle creativity and innovation. Rewards can also help motivate the resistant group but should not be the only strategy employed.

When People Are Resistant to a Change Because of Adjustment