The goal in an indirect claim message is to:
A) ensure that you place the blame on the reader and his or her company.
B) convince your recipient that you deserve compensation for a situation that has occurred.
C) make sure the reader realizes his or her mistake.
D) ensure that the reader does not think you are disappointed by their actions.
E) make the reader feel guilty and responsible for his or her actions.

Question

Quizplus · Accepted Answer

The goal of an indirect claim message is to convince the recipient that you deserve compensation for a situation that has occurred. Blaming the reader, making them feel guilty or responsible, or trying to avoid showing disappointment are not effective strategies in this type of message. The goal is to clearly explain the situation and calmly make your request for compensation.

The Goal in an Indirect Claim Message Is To