In an adjustment refusal message, the best place to state the refusal is:
A) the subject line of the message.
B) after the explanation, since it is the logical result of the explanation.
C) at the end of the message as part of the goodwill closing.
D) before the paragraph stating the reasoning.
E) before the paragraph that calls attention to the facts of the case.

Question

Quizplus · Accepted Answer

It is best to provide a full explanation before stating the refusal in order to demonstrate that the decision was made after careful consideration and to provide any necessary context. This can also help the recipient understand why the adjustment was not possible.

In an Adjustment Refusal Message, the Best Place to State