Which of the following is the best way to phrase a refusal of a claim for adjustment?
A) "Our contract, signed by you, clearly absolves us of any liability in this case."
B) "If you had read your contract, you would know that we are not liable to pay compensation."
C) "Paragraph 2 of our contract clearly shows that your claim is without foundation."
D) "As noted in paragraph 2 of our contract, we are liable to pay compensation only when our personnel install the equipment."
E) "That your claim is not valid is clearly explained in paragraph 2 of our contract."

Question

Quizplus · Accepted Answer

Option D is the most professional and courteous way to refuse a claim for adjustment. It directly references the contract while avoiding accusatory or confrontational language.

Which of the Following Is the Best Way to Phrase