Which of the following is most appropriate when denying credit to a customer?
A) A suggestion that the customer make cash purchases at this time
B) A comment about the quality of one's merchandise or service
C) A reminder of the customer's poor credit rating
D) A refusal to sell to the customer
E) A statement bluntly informing the customer that it is against company policies

Question

Quizplus · Accepted Answer

Instead of outright refusing credit, suggesting cash purchases allows for the possibility of future business with the customer. Commenting on the quality of merchandise or bringing up a poor credit rating could be seen as insulting and damaging to customer relations. Refusing to sell to the customer or being overly blunt could also harm the relationship and reputation of the company.

Which of the Following Is Most Appropriate When Denying Credit