Which of the following is the best way to present one's reasoning for bad news to be conveyed to a customer?
A) "The phone was damaged because you used it improperly, so nothing can be done."
B) "I cannot help you in any way as the fault is entirely yours."
C) "The rules of the company were clearly stated and your claim cannot be accepted."
D) "You made the mistake of misusing your product so I cannot help you in any way."
E) "Company policies do not allow us to return to stock products with broken seals for the safety of our stakeholders."

Question

Quizplus · Accepted Answer

Option E presents the reasoning for the bad news while also explaining it in a way that emphasizes company policy and safety concerns, rather than blaming the customer. This approach is more professional, respectful, and less likely to cause conflict or damage to the company's reputation. Options A-D all use blaming language and do not offer any explanation or alternative solutions, which can potentially exacerbate the situation.

Which of the Following Is the Best Way to Present