Which of the following sentences is an example of a good way to present bad news?
A) "State law prohibits us from returning any product with a broken seal back into our stock."
B) "Since you have broken the seal, state law prohibits us from returning the product to stock."
C) "You made the mistake of breaking the product's seal, which prohibits us from returning the product to stock."
D) "If you had not broken the seal, we could have returned the product to stock."
E) "We can understand why you broke the seal, but now we can't return the product to stock."

Question

Quizplus · Accepted Answer

Option A presents the bad news in an impersonal manner, focusing on the state law rather than the customer's actions, which is a more effective and less confrontational way to communicate negative information.

Which of the Following Sentences Is an Example of a Good